EVA bot is crashing with following error

community-edition

#1

EVA%20Bot

While running the bot , Bot is getting crash with followed errors [ Error info : Attached ]


#2

Hi Anil,

Is it happening when you are running some process. If yes, request to please provide details of process as in what activity have been used in the process

Regards,
Amit


#3

Eva bot is crashing during start up. It is not running any automation script. It fails at startup of bot. The Assist Edge CE UI is running fine, though.


#4

HI,

Is it happening always or intermittently. Kindly attached EVA bot logs in order to analyze further

Regards,
Amit


#5

almost always… in past 4 days, it worked only one day. three days it didnt start up.


#6

how do I attach log? got error saying .log not valid extn. Copy pasting the log says, 32K limit crossed.


#7

Hi,

Just paste the exception and error in logs here


#8

instid~0 date~1/25/2019 time~07:20:22.936 level~Info priority~1 srcmodule~Utilities.Logging method~Logging message~Loaded InstanceID from app.config. Value is : 1 description~NA
instid~1 date~1/25/2019 time~07:20:23.295 level~Info priority~1 srcmodule~Utilities.Logging method~Logging message~Loaded logIP from app.config. Value is : True description~NA ipaddress~10.0.1.12
instid~1 date~1/25/2019 time~07:20:23.295 level~Info priority~1 srcmodule~Utilities.Logging method~Logging message~Loaded logUserID from app.config. Value is : True description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
instid~1 date~1/25/2019 time~07:20:23.295 level~Info priority~1 srcmodule~Utilities.Loggnig method~Logging message~Loaded logErrorDetails from app.config. Value is : True description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
instid~1 date~1/25/2019 time~07:20:23.311 level~Info priority~1 srcmodule~Utitlities.Logging method~Logging message~Finished loading module - category mapping information. Mapping found for 103 modules description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
workspacekey~Default datetime~2019-01-25T07:20:24.168+00:00 level~Info priority~0 srcmodule~Utilities.Mutate.Device method~Device ctor message~Loading Default Cryptography Alorithm as cannot find custom algorithm description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
co_module~SE_Client inst_key~1 trans_key~0 trans_id~ req_id~ cust_id~ crossref_id~ workspacekey~Default datetime~2019-01-25T07:20:24.168+00:00 level~Info priority~0 srcmodule~Utilities.Mutate.Device method~ctor message~Loading AES Cryptography Algorithm since AeExeMode is RPA description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
co_module~SE_Client inst_key~1 trans_key~0 trans_id~ req_id~ cust_id~ crossref_id~ workspacekey~Default datetime~2019-01-25T07:20:24.351+00:00 level~Info priority~0 srcmodule~OnlineConnector.OnlineConnector method~OnlineConnector message~Standard SE is running description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
co_module~SE_Client inst_key~1 trans_key~0 trans_id~ req_id~ cust_id~ crossref_id~ workspacekey~Default datetime~2019-01-25T07:20:26.230+00:00 level~Info priority~0 srcmodule~RoboViewModel.Model.PAViewModel method~PAViewModel message~Loading default RoboController description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
co_module~SE_Client inst_key~1 trans_key~0 trans_id~ req_id~ cust_id~ crossref_id~ workspacekey~Default datetime~2019-01-25T07:20:26.276+00:00 level~Info priority~0 srcmodule~RoboViewModel.ViewModel.RoboController method~CurrentRoboState message~value changed to : Started description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
co_module~SE_Client inst_key~1 trans_key~0 trans_id~ req_id~ cust_id~ crossref_id~ workspacekey~Default datetime~2019-01-25T07:20:26.276+00:00 level~Info priority~0 srcmodule~RoboViewModel.Model.PAViewModel method~PAViewModel message~Transaction type = description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
co_module~SE_Client inst_key~1 trans_key~0 trans_id~ req_id~ cust_id~ crossref_id~ workspacekey~Default datetime~2019-01-25T07:20:26.292+00:00 level~Info priority~0 srcmodule~RoboViewModel.ViewModel.RoboController method~CurrentRoboState message~value changed to : Processing description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
co_module~SE_Client inst_key~1 trans_key~0 trans_id~ req_id~ cust_id~ crossref_id~ workspacekey~Default datetime~2019-01-25T07:20:26.308+00:00 level~Info priority~0 srcmodule~Utilities.Transaction.TransactionUtil method~AddTransaction message~InstanceId:1,TransactionDateTime:2019-01-25T07:20:26.308+00:00,TransactionSource:1:SE Robo 1,SourceMachineId:ae-win-2012,TransactionId:a337e6bb-22d1-43e6-aaf7-2365c920c827,CrossReferenceId:,TransactionProfileName:,TransactionProcessName:,TransactionState:Started,TransactionTitle:#AUTHENTICATION_STARTED#,TransactionMessage:Authenticating user Standalone_Studio.,Param1:,Param2:,Param3:,Param4: description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
co_module~SE_Client inst_key~1 trans_key~0 trans_id~ req_id~ cust_id~ crossref_id~ workspacekey~Default datetime~2019-01-25T07:20:26.308+00:00 level~Info priority~0 srcmodule~RoboViewModel.ViewModel.APIRequestValidator method~ValidateAuthenticateUser message~#CONTROLLER_VALIDATE# | Message =“Validating Authenticate User request” description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
instid~1 date~1/25/2019 time~07:20:31.433 level~Info priority~10 srcmodule~Utilities.CommonServices.ConfigurationChangeCheck method~SetDownloadConfigurationcheckStatus message~RoleConfig changed : True , ProcessConfig changed : True, HotKeyConfig changed : True description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
instid~1 date~1/25/2019 time~07:20:32.167 level~Info priority~10 srcmodule~Utilities.CommonServices.SignInConfigGenerator method~GenerateSignInXml message~Completed generation of SignInXmlStructure.xml configuration file description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
instid~1 date~1/25/2019 time~07:20:32.167 level~Info priority~10 srcmodule~Utilities.CommonServices.SignInConfigGenerator method~GenerateSignInXaml message~Completed generation of SignInXaml files description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
instid~1 date~1/25/2019 time~07:20:32.183 level~Info priority~10 srcmodule~Utilities.CommonServices.DefaultAppConfigGenerator method~GenerateDefaultApplicationConfig message~Completed generation of DefaultApplicationConfigData.xml configuration file description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
instid~1 date~1/25/2019 time~07:20:32.230 level~Info priority~10 srcmodule~Utilities.CommonServices.AppListGenerator method~GenerateApplicationListConfig message~Completed generation of applicationlist.xml configuration file description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
instid~1 date~1/25/2019 time~07:20:32.230 level~Info priority~10 srcmodule~Utilities.CommonServices.SerializationHelper method~GenerateDataPrivacyConfig message~Completed generation of DataPrivacyPreferences.xml configuration file description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
instid~1 date~1/25/2019 time~07:20:32.230 level~Info priority~10 srcmodule~Utilities.CommonServices.SignInConfigGenerator method~GenerateSignInDllsXml message~Completed generation of signin dll list file description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
co_module~SE_Client inst_key~1 trans_key~0 trans_id~ req_id~ cust_id~ crossref_id~ workspacekey~Default datetime~2019-01-25T07:20:32.495+00:00 level~Warning priority~0 srcmodule~Proton.Miscellaneous.Framework.JavaSearchAPI.JavaSearchAPI method~SetEnvironmentVariable message~ java mappingServerObject is null description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
co_module~SE_Client inst_key~1 trans_key~0 trans_id~ req_id~ cust_id~ crossref_id~ workspacekey~Default datetime~2019-01-25T07:20:32.495+00:00 level~Info priority~0 srcmodule~RoboViewModel.ViewModel.RoboController method~CurrentRoboState message~value changed to : Authenticated description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
co_module~SE_Client inst_key~1 trans_key~0 trans_id~ req_id~ cust_id~ crossref_id~ workspacekey~Default datetime~2019-01-25T07:20:32.542+00:00 level~Info priority~0 srcmodule~RoboViewModel.ViewModel.RoboController method~AuthenticateUser message~Result of Authenticate user is : True description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
co_module~SE_Client inst_key~1 trans_key~0 trans_id~ req_id~ cust_id~ crossref_id~ workspacekey~Default datetime~2019-01-25T07:20:32.542+00:00 level~Info priority~0 srcmodule~Utilities.Transaction.TransactionUtil method~AddTransaction message~InstanceId:1,TransactionDateTime:2019-01-25T07:20:32.542+00:00,TransactionSource:1:SE Robo 1,SourceMachineId:ae-win-2012,TransactionId:a337e6bb-22d1-43e6-aaf7-2365c920c827,CrossReferenceId:,TransactionProfileName:,TransactionProcessName:,TransactionState:Authentication_Success,TransactionTitle:#AUTHENTICATE_COMPLETED#,TransactionMessage:Authenticated user with status success.,Param1:,Param2:,Param3:,Param4: description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
instid~1 date~1/25/2019 time~07:20:32.589 level~Info priority~10 srcmodule~Utilities.CommonServices.ProcessConfigurationDownloader method~SearchCreteriaXmlCheckAndDownload message~Search Criteria xmls will be downloaded. description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
co_module~SE_Client inst_key~1 trans_key~0 trans_id~ req_id~ cust_id~ crossref_id~ workspacekey~Default datetime~2019-01-25T07:20:32.605+00:00 level~Info priority~0 srcmodule~RoboViewModel.ViewModel.RoboController method~DoSignin message~Start Waiting for configuration data download. Max of 1 minute description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
instid~1 date~1/25/2019 time~07:20:32.902 level~Info priority~10 srcmodule~Utilities.CommonServices.ResetXamlConfigGenerator method~GenerateResetXaml message~Completed generation of resetXaml files description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
instid~1 date~1/25/2019 time~07:20:32.917 level~Info priority~10 srcmodule~Utilities.CommonServices.ResetXamlConfigGenerator method~GenerateResetActivityMappingXml message~Completed generation of reset dll list file description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12
co_module~SE_Client inst_key~1 trans_key~0 trans_id~ req_id~ cust_id~ crossref_id~ workspacekey~Default datetime~2019-01-25T07:20:33.026+00:00 level~Info priority~0 srcmodule~RoboViewModel.ViewModel.RoboController method~DoSignin message~End Waiting for configuration data download. Max of 1 minute description~NA userid~AE-WIN-2012\aepoc ipaddress~10.0.1.12


#9

Pasting only todays log.


#10

Hi,

There are no exception in the logs. Is this the log when your EVA bot crashed


#11

Yes. This is todays Log. When EVA bot crashes, the log timestamp changes, but as you observed no error/exception, just pop up message. The Error pop image is pasted in top of the thread.


#12

Hi,

Open eventviewer by typing eventvwr in run window and check Windows Logs > Application. Check for error thr and paste the same for PA bot


#13

Log Name: Application
Source: Application Error
Date: 1/28/2019 6:05:38 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ae-win-2012
Description:
Faulting application name: RoboSE.exe, version: 17.5.5.0, time stamp: 0x5ba80117
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19178, time stamp: 0x5bc10573
Exception code: 0xe0434352
Fault offset: 0x00015ef8
Faulting process id: 0xeec
Faulting application start time: 0x01d4b6cf76fbf15b
Faulting application path: C:\Users\aepoc\Documents\EdgeVerve Systems Limited\AssistEdge_CE\PA\RoboSE.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: bb7ae1bd-22c2-11e9-80d9-000d3a58bd0c
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

5064
Application
ae-win-2012



RoboSE.exe
17.5.5.0
5ba80117
KERNELBASE.dll
6.3.9600.19178
5bc10573
e0434352
00015ef8
eec
01d4b6cf76fbf15b
C:\Users\aepoc\Documents\EdgeVerve Systems Limited\AssistEdge_CE\PA\RoboSE.exe
C:\Windows\SYSTEM32\KERNELBASE.dll
bb7ae1bd-22c2-11e9-80d9-000d3a58bd0c






#14

Hi,

The 0xe0434352 error may be caused by windows system files damage. The corrupted system files entries can be a real threat to the well being of your computer.
There can be many events which may have resulted in the system files errors. An incomplete installation, an incomplete uninstall, improper deletion of applications or hardware. It can also be caused if your computer is recovered from a virus or adware/spyware attack or by an improper shutdown of the computer. All the above actives may result in the deletion or corruption of the entries in the windows system files. This corrupted system file will lead to the missing and wrongly linked information and files needed for the proper working of the application.

http://www.wiki-errors.com/wiki/0xe0434352.php

Suggestion - > Uninstall and reinstall the application


#17

Same issue after reinstalling.

The Eva bot crashed again today morning after overnight shutdown of VM.

i tried to post more info on the error, but my post has been hidden by bot as spam. Let me know how can i send error details, if we cannot attach or post.


#18

Hi,

Was it working before overnight shutdown of VM .

Regards,
Amit


#19

Yes. The EVA bot started fine after reinstall. Though i did not publish any activity to EVA bot yet, today morning after VM started it failed to open.


#20

Hi,

I think some crtical files required by EVA bot are getting deleted / blocked post VM start as per your machine policy.

For debugging purpose, try to re deploy AssistEdge post uninstallation. Ensure that it works end to end.
Make a copy of deployed folder f and keep it in your local desktop as back up
Restart your VM and see if EVA bot works or not. If it doesn’t now compare your local copied folder with the one in server. You will get to know which file is mising


#21

ok… here is the .Net Runtime error
Application: RoboSE.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlTextReader.Read()
at System.Xml.XmlReader.MoveToContent()
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderBindableCollection1.Read3_ArrayOfWatcherConfiguration()

Exception Info: System.InvalidOperationException
at System.Xml.Serialization.XmlSerializer.Deserialize(System.Xml.XmlReader, System.String, System.Xml.Serialization.XmlDeserializationEvents)
at System.Xml.Serialization.XmlSerializer.Deserialize(System.IO.TextReader)
at RoboViewModel.ViewModel.PAViewModel.ReadWatcherConfiguration()
at RoboViewModel.ViewModel.PAViewModel+<>c__DisplayClass132_1.b__2()
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at RoboView.App.Main()


#22

Does it provide any clue which file is getting corrupted…? I think, When VM shut down overnight, EVA gets killed and bot doesn’t like it. This will be case in most of Cloud machines. It will suddenly crash or machine gets shutdown and Process respawn as new machine. Is EVA bot tested with this scenario in mind?