Mail trigger not working

Automation Studio
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1

Hi,

I configured and deployed a process in EVA Bot for mail based trigger by watching step by step videos available on community website. I have also set “Email Subject Filter” as “Test” while scheduling the trigger and enabled the trigger.
Automation does not run even when a mail with “Test” in subject line appears.

What could be the problem? Is there any additional settings required?

Thanks,
Kunal

2

Hi,

Kindly ensure that outlook program is open on your system.

Regards,
Amit

3

Outlook program was open while testing.
Still the automation does not run.

4

HI,

Kindly check if you have configured correct search criteria for mail based trigger
emailTriggerId

Regards,
Amit

5

emailTriggerId is present in my process but I have kept it blank.
I have entered “Test” in the field “Email Subject Filter” while configuring in EVA Bot because I want to run the automation every time an email with subject containing “Test” arrives in Inbox.

Is it necessary to give a value to emailTriggerId in AE while providing process inputs?
Or is it same setting “Email Subject Filter” while configuring in EVA Bot?

Thanks & Regards,
Kunal

6

Yes, the same is required. Do check the tutorial video again to gain more insight

Regards,
Amit