How to integrate JIRA ticketing tool with Community edition?

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1

Hi All,

I want to integrate community edition automation studio with JIRA ticketing tool to monitor the ticket queue and auto close tickets which are raised by a Customer service person for a data request.

Is there any specific tutorial available for this.?

Thanks,
Muthu

2

Hi Muthu,

Right now, there is no support for custom trigger which you can use to monitor JIRA queue but you can use time based trigger in EVA Bot. On trigger of this, process will check JIRA ticket queue and will close all data request tickets.

Thanks,
Sachin

3

Hi @sachin,
Thanks for the inputs !

I will try to add time based triggers to monitor the queue.

Regards,
Muthu

4

Hi Muthu,

I have seen in JIRA system which allows configuring email notification on receiving of new ticket or update to the ticket. If its possible for your JIRA instance then you can utilize Email trigger available in Community Edition which will monitor your inbox for JIRA notification mails.

Thanks,
Sachin

5

Hi Muthu,

TO achieve your use case there are JIRA API available. If you want to use those then your installation should expose those API.

Alternately you can do UI automation of JIRA application

Regards,
Amit

6

Hi @sachin,

I am currently trying out with UI automation of JIRA application. I will try this email trigger as well and see which is effective.

Thanks,
Muthu