Error in installing assist edge on windows7 32bit after installing prerequisites software


#1

Time: 24/12/02018 06:53:21 PM

Message: Exit code of WiRunSQL.vbs: 0

Time: 24/12/02018 06:53:21 PM

Message: Exit code of WiRunSQL.vbs for UpgradeCode: 0

Time: 24/12/02018 06:53:22 PM

Message: Error while installing AssistEdge RPA CE. Please check logs at C:\Users\Ketan\Downloads\AssistEdge_RPA_CE1\AssistEdge_RPA_CE\PrerequisitesSoftwares\AE_CE_logs.log

Time: 24/12/02018 10:14:56 PM

Message: Error while installing AssistEdge RPA CE. Please check logs at C:\Users\Ketan\Downloads\AssistEdge_RPA_CE1\AssistEdge_RPA_CE\PrerequisitesSoftwares\AE_CE_logs.log


#2

Hi Chaitnya,

Can you please paste the content of file in order to investigate yout issue
C:\Users\Ketan\Downloads\AssistEdge_RPA_CE1\AssistEdge_RPA_CE\PrerequisitesSoftwares\AE_CE_logs.log


#3

I am not able to find the log file at the specified location


#4

Can you please help me to get log file?


#5

Hi,

I have copied path from your prev message. Check the file path. It should be there only.

Error while installing AssistEdge RPA CE. Please check logs at C:\Users\Ketan\Downloads\AssistEdge_RPA_CE1\AssistEdge_RPA_CE\PrerequisitesSoftwares\AE_CE_logs.log


#6


#8

Hi,

Path where you have extracted community edition will have PrerequisitesSoftwares folder. Check the contents in this folder and see if you can find a .log file.
Also, check if WinSQL.vbs file is thr


#9

I have WiRunSQL.vbs in that folder but cannot find the .log file. Now, how can I install the required software?


#10

Hi,

Since logs files are not getting generated it appears that there is an issue with read write permission in C drive folder.

Follow these steps:

  1. Open CMD in admin prompt
  2. Run command C:\Users\Ketan\Downloads\AssistEdge_RPA_CE1 icacls /t /grant Everyone:(OI)(CI)F
  3. Post that try to reinstall the Community edition

#11

I am not able to modify the drive with the given command.Now, how to get log files?


#12


#13


#14

Hi,

Command is this:
icacls C:\Users\Ketan\Downloads\AssistEdge_RPA_CE1 /t /grant Everyone:(OI)(CI)F

C:\Users\Ketan\Downloads\AssistEdge_RPA_CE1 is the folder path where you want to give access. Check path and then give command accordingly


#15


#16

I have tried the above mentioned command but the read-only attribute in the properties is still appeared ticked.
How to solve it?


#17

Hi,

just unclick the check box and ry installing again and post the screenshot of error message log if any


#18

I have tried it but check box get checked again automatically.


#19

Hi,

That is fine. Are you able to install now and log file getting generated


#20

Hi while trying to install AssistEdge I am facing same issue, tried granting permission using to icacls from “AssistEdge” path, also unchecked read-only (like in above users case, got reverted automatically).Even after that installation failed with same error.


#21

Hi,

Check your OS version

Regards,
Amit