Community Edition Installation failing



I am getting the below error due to some missing dll, while I try to install the AssistEdge Community Edition:
It says “The code execution cannot proceed as some because MSVCR120.dll was not found”.

Installation fails. Please help how to resolve the issue.


Kindly refer to the troubleshooting document (AE_CE_17.5.5_TroubleshootingGuide.mht)present in the folder where the was unzipped. The section - Database Creation Error mentions the steps to take if this error occurs. Pasting them below for easy reference

a. Download the Visual C++ Redistributable Packages for Visual Studio 2013 from

b. Select vcredist_x86.exe and install it.

c. Once the package is installed, run the Assist Edge installer again.