I have an application which I am automating using AssistEdge RPA. The application automatically signs out if no action is performed over the application after 15 minutes.
When it comes to testing the process in Automation Studio, everything works fine as the application signs-in and the process gets executed.
When I create the Robot, the application sign-in happens, but my trigger runs every hour. Due to inactivity in the application the application signs out and further triggers are failing.
Hi @Mantri, As per my understanding, when a request is assigned to robot using trigger, it performs series of operation, ie. All the underlying applications gets reset using reset process, signin happens using signin process and then automation starts.
In this way, robot should have been signed into the application before performing the automation. Would you be able to check if the reset and signin processes have been executed properly?
Yes @rajasri.muthaiya, the sign-in process is working.
But after the application signs out due to inactivity, the sign-in process is not getting triggered.
Another solution is to configure the step of sign in process in reset activity using Control Exist interaction
When a robot received automation request it first executes Reset process associated with application. Idea of reset process is to bring the application from where actual automation can begin
In Reset process first check if application has signed out. If yes, first close teh application using Close Application activity and then use Launch And Sign In activity