Hi,
I’ve just installed the AssistEdge CE and on the first launch try it’s asking me to upload the licence file; even though it´s supposed to be processed automatically.
How do I activate the CE?
Thanks.
Hi,
I’ve just installed the AssistEdge CE and on the first launch try it’s asking me to upload the licence file; even though it´s supposed to be processed automatically.
How do I activate the CE?
Thanks.
HI,
You should have recieved license file in your registered email id. Kindly upload the same.Some time due to network or firewall issue automatic processing of license fails
Regards,
Amit Anand
I hadn´t received any e-mail with a file attachment.
Would it be possible to re-send it again?
BR,
Žanis
Hi,
What is the email id with which you have registered.
Regards,
Amit
Hi,
Request to kindly uninstall previous version. Post that :
I´m still getting the very same pop-up after the third installation attempt.
I´ve also tried creating another account and I never received any license file via e-mail.
Hi,
Are you trying the same from open internet which have no network related restriction. What is the second email id you tried as installation information for (mailto:zanis.saulevics@hp.com) was not found in our DB
Regards,
Amit
Hi again,
I´ve been trying to open up the app while being connected to several networks.
My other e-mail was harmanozan@yahoo.co.uk
BR,
I have exactly the same problem. After successful installation, neither the file is generated nor the email is received. My e-mail: rpa@riveroj.es
Thanks for your kind help
The same problem; trying with another machine, another user: successful installation, but the license file is not generated and no e-mail is received
Hi,
Request you to kindly connect to open internet and try. May be your firewall is blocking license call for generation of license file
Regards,
Amit
Nothing to do.
Disabled the firewall and antivirus, and connected to open internet,
same result: impossible to start automation studio or eva bot.
Regards.
Quoting amit_anand15 via EdgeVerve | AssistEdge Community
assistedge@discoursemail.com:
Hi,
Kindly uninstall the current version and reinstall application on open internet
Regards,
Amit Anand
Hi,
I had uninstalled the previous version and tried re-installing again.
Yet, the same error is popping up. There´s no way I can activate the community edition.
That´s a real pity.
BR,
Žanis
Hi,
What pop up is coming. Ensure that internet connection is good else download will time out
Regards,
Amit
It’s the very same message that’s mentioned above.
I was connected to an “open” internet
Hi,
is it not possible to resend an activation key/file to my e-mail?
BR,
Žanis
You can uninstall the previous version. Download again and install
Regards,
Amit
I have the same problem, it worked for some time but now suddenly it asking for License.