What is the role of the Cognitive Engine in monitoring profile queues and predicting the SLA scaling?
The Cognitive Engine of AssistEdge continuously monitors profile queues of high-priority profiles. It predicts the number of automation requests for which the SLA may be violated.
Based on the prediction, the Super Bot gets dynamically reallocated to a high-priority profile if, the maximum threshold value is breached.
Superbot is released once the request volume falls below the minimum threshold value. High-priority profiles can be configured while configuring the default schedule of the robot.
Thanks, This is helpful.