Machine Replaced - License problems

Community Edition Installation & Setup
1

Hi all,

The company replaced my machine and after that the AE is not working anymore,

I followed the steps to download into a open internet, version in Launch Platform for New Machine but the AE continue not working and requesting me to upload the new license.

I didn’t receive the new license by e-mail and I don’t know how can I do now to continuing using AE.

Someone could helpe me please?

The installation was done as instructed,
image

Immediately after installation appears this message,

image

I restart the machine and try to open AE again and it request me the new license,

image
image

i didn’t receive the email with new license and I’m using na opened internet,

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“Redes públicas ativas” is Public network enabled

Thank you in advance,
Regards,

2

Hi Roberto,

The smaller exe you would have downloaded initially to install the product have token expiry of 8 hours only and that is why you are getting invalid token error. Request to kindly uninstall the build down load the small exe again and do a reinstallation

Regards,
Amit

3

Hi Amit,

40 minutes before I create the post I uninstalled the AE, downloaded the new smaller exe in launch platform and restart the installation process and receive this message that I take a printscreen :neutral_face:

If I uninstall and wait for 8 hours and download it again, will works?

Regards,
Roberto

4

I was reading the Troubleshooting Guide and decided to share LOG files.
I don’t know if will help to find a solution

WorkFlowDataService.log

{“MachineName”:“BRZBELTEMP091L”,“ProcessId”:“11864”,“ProcessName”:“C:\Users\roberto.braz\Documents\EdgeVerve Systems Limited\AssistEdge_CE\Workflow\AssistEdge RPA CE.exe”,“co_module”:null,“inst_key”:null,“trans_key”:null,“trans_id”:"",“crossref_id”:"",“workspacekey”:“Default”,“datetime”:“2020-02-05T13:13:27.050-03:00”,“level”:“Error”,“priority”:“0”,“srcmodule”:“AEClientInstaller.StudioForm”,“method”:“Execute DataUploadJob”,“errormessage”:“Error in Execute DataUploadJob”,“exceptiondetails”:“O servidor remoto retornou um erro: (401) Não Autorizado.\n em System.Net.HttpWebRequest.GetResponse()\r\n em StudioForm.DataUploadJob.d__6.MoveNext()”,“userid”:“ITLINFOSYS\roberto.braz”,“ipaddress”:“10.100.1.117”,“LogType”:“Default”}

AssistEdge_Studio.log

{“MachineName”:“BRZBELTEMP091L”,“ProcessId”:“14804”,“ProcessName”:“C:\Users\roberto.braz\Documents\EdgeVerve Systems Limited\AssistEdge_CE\ACE\Automation Studio.exe”,“co_module”:“SE_ACE”,“inst_key”:“0”,“trans_key”:“0”,“trans_id”:"",“crossref_id”:"",“workspacekey”:“Default”,“datetime”:“2020-02-05T11:47:33.506-03:00”,“level”:“Error”,“priority”:“0”,“srcmodule”:“IDE.App”,“method”:“GetCommunityLicenseKey”,“errormessage”:“O servidor remoto retornou um erro: (404) Não Localizado. status ProtocolError”,“errordetails”:“ExceptionMessage - O servidor remoto retornou um erro: (404) Não Localizado. \r\nExceptionSource - System \r\nExceptionTarget - System.Net.WebResponse GetResponse() \r\nStackTrace - System.Net.WebException: O servidor remoto retornou um erro: (404) Não Localizado.\r\n em System.Net.HttpWebRequest.GetResponse()\r\n em IDE.App.GetCommunityLicenseKey(String jwtToken, String downloadId, HttpStatusCode& outStatus, String& errMsg)”,“userid”:“ITLINFOSYS\roberto.braz”,“ipaddress”:“10.100.1.117”,“LogType”:“Default”}

AssistEdge_DB.log

2020-02-05 16:10:56.680 GMT [14096] LOG: listening on IPv6 address “::1”, port 5436
2020-02-05 16:10:56.680 GMT [14096] LOG: listening on IPv4 address “127.0.0.1”, port 5436
2020-02-05 16:10:57.262 GMT [16132] LOG: database system was shut down at 2020-02-05 16:10:53 GMT
2020-02-05 16:10:57.955 GMT [14096] LOG: database system is ready to accept connections
2020-02-05 16:11:03.962 GMT [14096] LOG: received fast shutdown request
2020-02-05 16:11:03.998 GMT [14096] LOG: aborting any active transactions
2020-02-05 16:11:03.999 GMT [9976] FATAL: terminating autovacuum process due to administrator command
2020-02-05 16:11:04.028 GMT [14096] LOG: worker process: logical replication launcher (PID 15780) exited with exit code 1
2020-02-05 16:11:04.039 GMT [14400] LOG: shutting down
2020-02-05 16:11:05.146 GMT [14096] LOG: database system is shut down
2020-02-05 16:11:33.796 GMT [15920] LOG: listening on IPv6 address “::1”, port 5436
2020-02-05 16:11:33.797 GMT [15920] LOG: listening on IPv4 address “127.0.0.1”, port 5436
2020-02-05 16:11:34.052 GMT [14176] LOG: database system was shut down at 2020-02-05 16:11:04 GMT
2020-02-05 16:11:34.332 GMT [15252] FATAL: the database system is starting up
2020-02-05 16:11:34.733 GMT [15920] LOG: database system is ready to accept connections
2020-02-05 16:12:10.921 GMT [15920] LOG: received fast shutdown request
2020-02-05 16:12:10.927 GMT [15920] LOG: aborting any active transactions
2020-02-05 16:12:10.946 GMT [15920] LOG: worker process: logical replication launcher (PID 8256) exited with exit code 1
2020-02-05 16:12:10.947 GMT [5488] LOG: shutting down
2020-02-05 16:12:11.062 GMT [15920] LOG: database system is shut down
2020-02-05 16:13:21.944 GMT [15908] LOG: listening on IPv6 address “::1”, port 5436
2020-02-05 16:13:21.945 GMT [15908] LOG: listening on IPv4 address “127.0.0.1”, port 5436
2020-02-05 16:13:22.188 GMT [16292] LOG: database system was shut down at 2020-02-05 16:12:10 GMT
2020-02-05 16:13:22.750 GMT [15908] LOG: database system is ready to accept connections
2020-02-05 16:36:53.141 GMT [15908] LOG: received fast shutdown request
2020-02-05 16:36:53.145 GMT [15908] LOG: aborting any active transactions
2020-02-05 16:36:53.164 GMT [15908] LOG: worker process: logical replication launcher (PID 13832) exited with exit code 1
2020-02-05 16:36:53.165 GMT [4576] LOG: shutting down
2020-02-05 16:36:53.215 GMT [15908] LOG: database system is shut down

5

Hey guys,

Someone have a idea about my problem?

Thanks

6

Below is the root cause and next steps

Root Cause: Internet connection issue from your machine during license generation.

Next Steps: Uninstall community edition from your machine. Download again and ensure internet availability till Automation Studio opens.