Upon clicking info on the activities or knowledge base links, it directs them to edgeverve site.
Due to security reasons, any external website is not allowed in my environment. Is there a way I can host the knowledge base locally?
AssistEdge customers using Enterprise 19.1 - you can configure local knowledge base URL link in System Settings.
You can refer AssistEdge Knowledge base -
The knowledge base suggests that si have to provide the location of help file.
Does knowledge base comes along with the product? What is the location of help file?