INSTALLATION PROBLEMS

thakareabhi7 · October 15, 2018, 5:46am

amit_anand15 · October 15, 2018, 10:08am

Hi,

If you are getting multiple values by on typing get mac command its because it is returning the MAC address of all the NICs connected with your system.
For the licence to get validate, any of the MAC address will be work fine.

Your username should be in format / which cane be obtained by whoami comamnd

The reason you are getting validation error in license because license file generated is not correct. Try generating a new license file.

Jignesh_rathod · October 15, 2018, 12:43pm

Instead of killing application from task manager, go to system tray, right click on the EdgeVerve icon and then click on Automation studio in context menu. This will launch already opened instance of AssistEdge RPA CE.

thakareabhi7 · October 18, 2018, 4:33am

How to generate new license file??

Jignesh_rathod · October 18, 2018, 11:43am

You need to generate new license from https://cedownload.assistedgerpa.com, same as earlier.

thakareabhi7 · October 18, 2018, 1:12pm

i tried doing the same twice i am facing the same problem

prasad_ghatpande · October 23, 2018, 9:45am

Hi Abhinav,

Aplologies for the inconvenience.

We have mailed you a new license file today which should work for you. Please give it a try and let us know.

iamkartikdeshpande · March 6, 2019, 5:59am

same problem i am aslso facing here also, pl send me the license file to our maid id

prasad_ghatpande · March 6, 2019, 6:04am

hi Kartik,

What is the user id and mac address that you used to generate the license? What error are you seeing?

syed_ahmed12 · June 10, 2019, 6:51am

HI Prasad ,

Am also facing the same licence issue.Two times i generated the new Licence file, but it’s saying invalid licence file. Can you please generate valid licence file and send it to me.

Email ID : Syed_Ahmed12@infosys.com
Mac ID : A4-4C-C8-4F-3A-2A

Thanks in Advance.

syed_ahmed12 · June 11, 2019, 4:49am

Now its’s working Fine. Thanks for your help.

richie · May 29, 2020, 6:11am

Hi @prasad_ghatpande , i am facing issue while uploading the license file. It shows the error invalid license file. The license file generated is having another mac id in it. Could you please help in generating the proper license file.

email id : richu.philip@infosys.com
mac id : F4-4D-30-55-71-9F

Thanks

thakareabhi7 · June 2, 2020, 5:56pm

Hi @prasad_ghatpande

I have started facing same issue again. On installing at first the product worked fine but after 24 hours it demanded the license file. On uploading the file same error was shown.

Regards

amit_anand15 · June 3, 2020, 4:01am

Hi,

License file will get generated automatically and you don’t need to do any manual upload with Release 18.0.

Kindly uninstall previous version, and deploy latest version while being connected to open internet

Regards,
Amit

thakareabhi7 · June 3, 2020, 4:21am

Hi @amit_anand15

I downloaded the edition 3-4 days ago it didn’t demand me the license file then but now it is asking for it.
Error code of invalid file is shown when license file received is uploaded.

Regards
Abhinav Thakare

thakareabhi7 · June 4, 2020, 5:53pm

tome · June 23, 2020, 10:00am

Hello I get the same problem like the users before, I activatet my account about 3 to 4 weeks ago.
Account: camlicet@hs-pforzheim.de
MAC-Adress: 50-3E-AA-D5-26-49