Authentication failed. Please contact your Administrator

Hi everyone,
I installed CE, uploaded a license file and I’ve got a popup “Authentication failed”.
I read previous relative topics and providing you logs from …\Workflow\Logs:

instid~0	date~05.12.2019	time~11:42:31.746	level~Info	priority~1	srcmodule~Utilities.Logging	method~Logging	message~Loaded InstanceID from app.config. Value is : 0	description~NA	
instid~0	date~05.12.2019	time~11:42:32.140	level~Info	priority~1	srcmodule~Utilities.Logging	method~Logging	message~Loaded logIP from app.config. Value is : True	description~NA	ipaddress~192.168.1.106	
instid~0	date~05.12.2019	time~11:42:32.140	level~Info	priority~1	srcmodule~Utilities.Logging	method~Logging	message~Loaded logUserID from app.config. Value is : True	description~NA	userid~AKASKO\User	ipaddress~192.168.1.106	
instid~0	date~05.12.2019	time~11:42:32.140	level~Info	priority~1	srcmodule~Utilities.Loggnig	method~Logging	message~Loaded logErrorDetails from app.config. Value is : True	description~NA	userid~AKASKO\User	ipaddress~192.168.1.106

And from …\ACE\Logs:

instid~0	date~12/5/2019	time~11:38:52.902	level~Info	priority~10	srcmodule~Utilities.Logging.Logging	method~FlushLogs	message~Initiating Log Flush	description~NA	userid~AKASKO\User	ipaddress~192.168.1.106	
instid~0	date~05.12.2019	time~11:42:34.387	level~Info	priority~1	srcmodule~Utilities.Logging	method~Logging	message~Loaded InstanceID from app.config. Value is : 0	description~NA	
instid~0	date~05.12.2019	time~11:42:34.762	level~Info	priority~1	srcmodule~Utilities.Logging	method~Logging	message~Loaded logIP from app.config. Value is : True	description~NA	ipaddress~192.168.1.106	
instid~0	date~05.12.2019	time~11:42:34.762	level~Info	priority~1	srcmodule~Utilities.Logging	method~Logging	message~Loaded logUserID from app.config. Value is : True	description~NA	userid~AKASKO\User	ipaddress~192.168.1.106	
instid~0	date~05.12.2019	time~11:42:34.762	level~Info	priority~1	srcmodule~Utilities.Loggnig	method~Logging	message~Loaded logErrorDetails from app.config. Value is : True	description~NA	userid~AKASKO\User	ipaddress~192.168.1.106	
instid~0	date~05.12.2019	time~11:42:34.763	level~Info	priority~1	srcmodule~Utitlities.Logging	method~Logging	message~Finished loading module - category mapping information. Mapping found for 103 modules	description~NA	userid~AKASKO\User	ipaddress~192.168.1.106	
workspacekey~Default	datetime~2019-12-05T11:42:35.278+03:00	level~Info	priority~0	srcmodule~Utilities.Mutate.Device	method~Device ctor	message~Loading Default Cryptography Alorithm as cannot find custom algorithm	description~NA	userid~AKASKO\User	ipaddress~192.168.1.106	
co_module~SE_ACE	inst_key~0	trans_key~0	trans_id~	req_id~	cust_id~	crossref_id~	workspacekey~Default	datetime~2019-12-05T11:42:35.279+03:00	level~Info	priority~0	srcmodule~Utilities.Mutate.Device	method~ctor	message~Loading AES Cryptography Algorithm for RPA	description~NA	userid~AKASKO\User	ipaddress~192.168.1.106	
co_module~SE_ACE	inst_key~0	trans_key~0	trans_id~	req_id~	cust_id~	crossref_id~	workspacekey~Default	datetime~2019-12-05T11:42:38.683+03:00	level~Error	priority~0	srcmodule~IDE.App	method~OnStartup	errormessage~Входная строка имела неверный формат.	errordetails~ExceptionMessage - Входная строка имела неверный формат. 
ExceptionSource - Automation Studio  
ExceptionTarget - Void OnStartup(System.Windows.StartupEventArgs)  
StackTrace - System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Входная строка имела неверный формат. (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.FormatException: Входная строка имела неверный формат.
   в System.Number.ParseDouble(String value, NumberStyles options, NumberFormatInfo numfmt)
   в System.Convert.ToDouble(String value)
   в WorkFlowDataService.WorkFlowDataService..ctor()
   в CreateWorkFlowDataService.WorkFlowDataService()
   в System.ServiceModel.Dispatcher.InstanceProvider.GetInstance(InstanceContext instanceContext, Message message)
   в System.ServiceModel.Dispatcher.InstanceBehavior.GetInstance(InstanceContext instanceContext, Message request)
   в System.ServiceModel.InstanceContext.GetServiceInstance(Message message)
   в System.ServiceModel.Dispatcher.InstanceBehavior.EnsureServiceInstance(MessageRpc& rpc)
   в System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage41(MessageRpc& rpc)
   в System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)).	userid~AKASKO\User	ipaddress~192.168.1.106	

String “Входная строка имела неверный формат.” in Russian means “Input string had wrong format”.
What does it means?

Hi,

Is your computer locale different than en-US

Regards,
Amit

Hi,

Yes. My system locale is “ru-RU”

Hi,

  1. Open InstallationDirectory\AssistEdge_CE\Workflow\AssistEdge RPA CE.exe.config.
  2. Replace “240.0” with “240” in config file.
  3. Re run the community edition exe.

Hi,
Thanks a lot.
But this is a crazy workaround. How did you find this solution? Why developers don’t make it works from a box?